Management has several ways to resolve the conflict between line and staff employees

Management has several ways to resolve the conflict between line and staff employees. One way is to define the responsibilities and authority levels of each line and staff position so that each person understands her role in the business. This makes it possible to hold all employees accountable for the consequences of their activities. Another way is to combine line and staff workers into a team that is responsible for achieving specific goals of the organization. This method forces the group to work together in their efforts to improve performance and meet objectives.
Every organization and company needs certain line and staff functions. Line workers produce goods and services and sell. Staff employees provide advice and support to line workers that is intended to help them achieve company objectives. Management has the responsibility to clearly specify the duties and authority levels of all positions in order to prevent conflict and resentment between employees. If conflict does arise, managers have several ways to resolve the problems.